Thursday, November 04, 2010
Be the Change You Wish to See in the World
Mahatma Gandhi was definitely on to something there. How many times have you taken a step back and said, "I wish things were different"? Oftentimes, we find ourselves wanting progress and change but what are we doing to make sure that it happens? If you want things to change and to improve, you must start with yourself and lead by example. Aside from leading the way in Chicago-style deep dish pizza, we like to think we are leading the way in the customer service we provide. How many times have you had to contact a company because you were dissatisfied with their services or the product they provided? Did you find yourself cringing at the very idea of calling their Customer Service Department? When a company provides a service, they have to be prepared for their customers' feedback and criticism. At Lou Malnati's, we value all customer feedback that is given to us. We pride ourselves in offering the best customer service we can and see to it that, in the end, you're happy you chose to do business with us. We realize that our customers have needs and we want to be able to satisfy them. You are the reason we have been able to grow and you are our number one priority - right up there with making the best deep dish in the world.
What change do you wish to see in the world?