It's totally free to participate in our new Deep Dish Dough program!
In order to receive rewards, you must register at least one credit or debit card to your account. When you use this registered card at any Lou Malnati's location, you'll automatically and instantly earn points!
Once you earn 250 points, a $20 reward will become available in your account. All you have to do is activate that reward, and on your next purchase of $20 or more made Monday-Thursday, your card will be credited with that reward post-purchase. This credit is initiated instantly post-purchase, but may take 2-3 business days to show up on your card.
You can redeem one $20 reward per purchase, made Monday-Thursday.
Yes, of course! You can sign up for the new Deep Dish Dough program online at thanx.com/loumalnatis. Instead of using your phone, you will manage your account online.
We take security very seriously, and for that reason, we chose to partner with a company that built their product so that your information is not stored anywhere in the system. When you add a card with the Thanx/Lou Malnati's app, your card info is sent DIRECTLY to Visa, MasterCard, etc. This is how you tell them to enroll you in our program. At no point does Thanx or Lou Malnati’s ever see, know, or store your card number. This allows transactions to be automatically detected without adding any risk to you, and your card information never even touches either of our systems.
Starting April 11, 2016, you will no longer be able to earn points or rewards on your old Deep Dish Dough card. All new point accruals and rewards will occur in the new program. You must sign up for the new program in order to continue earning rewards!
Any points left on your card on April 11, 2016 will transfer over to the new program once you sign up, however, any rewards you have on your card do not transfer to the new program. You can continue to redeem these rewards on your old Deep Dish Dough card until October 11, 2016.
You can still earn points on Lou Malnati's purchases made with cash. All you have to do is snap a photo of your receipt and submit this photo in the Lou Malnati's app, or online, and your account will be credited for this purchase.
Please note: To redeem any rewards earned, you must register and use a credit or debit card.
This likely means you don’t have an online ordering account. The app is set up so that you first login to your online ordering account and then login to your rewards account. If you don’t have an online ordering account, you need to create one. You can do so by selecting “Create Account” on the bottom of the app’s homescreen. You’ll then need to enter your email and create a password. You can use the same email and password you use for your rewards account as long as the password is 8 characters or longer. After creating an online account, you can click “See Your Rewards” and then login to your rewards account.
The receipt upload function is currently not working, but it should be fixed soon. In the meantime, please email your receipt to us at email@example.com. Be sure to provide us with the email address you use for your account.
Make sure that the credit card(s) you use have been added to your rewards account. We track your purchases through the credit card used and can’t detect it if the card isn’t linked to your to account or if you pay with cash. To add a card, in the upper right hand corner in both the app or on the webpage when logged in, click on the three white lines and that will show you your account information and allow you to add or remove any linked cards. To have it retroactively added to your account, email a photo of the receipt to us at firstname.lastname@example.org or send a screenshot of the charge on your bank or credit card statement.
Rewards can only be redeemed Monday-Thursday, so the cause is likely that you’re viewing the reward on Friday-Sunday. If it is a Monday-Thursday and it’s showing as unavailable, please email us at email@example.com and we will look into why it’s not working.
In order to use your reward, you need to activate it through the app or thanx.com/loumalnatis and then on your next purchase of $20 or more made Monday-Thursday, your card will be credited with that reward post-purchase. This credit is initiated instantly post-purchase, but may take 2-3 business days to show up on your card.